HotelDruid

Hi Marco

I have a certain period where all the bookings have been made, and it is now full.

However, customers can still book? Looking at the monthly table in admin, you can see that reservations have been made and paid for, but in the template it still has full availability (all green)

Please help!

Thanks very much


mickeylieu

From the screenshots you have sent me there is still a free "apartment", so probably that's why it gives you still availability. So in the availability overview you should not group the apartments by number of people, but by rates (if you use the assignment rule 2) or do not group them at all.

Marco

sweet, all fixed

thanks Marco!

Hi Marco,

I have the same problem again - presumably due to the bug you've listed at the top.

However, I've deleted the assignment 2 rules and recreated them, but am still experiencing the same problem as last year

Any ideas?

Thanks


mickeylieu

Once you have added the assignment rule 2 you should also reassign the reservations that have been inserted in the meantime (rule 2 will be applied only to new reservations). So going to the modification page of those reservations and selecting again the same rate (with rule 2 chacked) should solve the problem.

Marco

Thanks for your reply

However, still not working for me. I even tried creating test reservations in a new period after inserting assignment 2 rules again, but the booking can still be made even when it is fully booked out.

Could there be something else?

Thanks Marco!


mickeylieu

Check the reservations in that period to see if they get assigned the correct apartments list. If you can, send your php-residence backup file to marco@digitaldruid.net telling me what's the rate and period where you should not be able to insert new reservations.

Marco