Guest of reservation?

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Moderator: marco

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clayton256
Posts: 15
Joined: Mon Jan 28, 2013 9:02 pm
Location: Lehighton, PA, USA

Guest of reservation?

Post by clayton256 »

I think I'm not understanding what "Guest of reservation" means in Hoteldruid. Can someone explain what that is?

I'm trying to understand if this will allow us to create "grouped" reservations. We get a lot of reservation requests for multiple units. We want to track these units as a group so a staff member doesn't accidentally reassign someone from the group to a different part of the property. I understand we can select a "Fixed unit" but I don't see a way to track a set of reservations as a group.

Any help would be greatly appreciated!

Thanks!
Mark Clayton
LizardCreekPA.com
--
http://www.LizardCreekPA.com
marco
Posts: 1332
Joined: Tue Jul 05, 2005 6:00 pm
Location: Roma, Italia

Re: Guest of reservation?

Post by marco »

Hello Mark,
to insert a group or reservations, in the "insert reservation" page, use the "number of reservations of this type" field or "add other types" if the reservations don't have all the same characteristics (if you fill in the common data before using this button it will be copied to other types). When you modify one of these reservations (if you didn't change the titular client) you'll have the link of all reservations in the group at the top of the page, with also a link to modify them all together as a group, or you can select the ones you want to modify together from the reservations table.

So leave one titular client for all the reservations in the group and you can insert the actual names as guests (the titular by default is considered as the first guest when inserting a reservation).

Regards,
Marco
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clayton256
Posts: 15
Joined: Mon Jan 28, 2013 9:02 pm
Location: Lehighton, PA, USA

Re: Guest of reservation?

Post by clayton256 »

Hello Marco,

Thanks for the reply. This is very helpful. I have a couple of follow ups:

1) We collect client information using the "custom fields for clients" options. I see the fields for the titular client, but not for the guest(s) of the titular. I figured out a way to fill these fields out for the guests but now I can't seem to remember how I did it. Is there a streamline way to access these fields?

2) With a group reservation, if a document uses the variables custom_field_xyz the titular information comes through not the guest's info. Is this the correct behavior?

3) Once a group reservation is inserted, is there a way to add/subtract reservation types? This often happens to us that we take a group reservation and then a week later someone else will want to join the group.

Thanks again for all you help!

Regards,
Mark Clayton
--
http://www.LizardCreekPA.com
marco
Posts: 1332
Joined: Tue Jul 05, 2005 6:00 pm
Location: Roma, Italia

Re: Guest of reservation?

Post by marco »

Hello Mark,
you can add custom fiels from the "modify client" page, for guests you access it opening the guests list in "modify reservation" and clicking on the number of the guest.

Yes it's normal that custom fields re defined only fo titular client in docuements.

Inserting a new reservation with the same titular client will join the reservation with the group. When inserting the reservation insert suname and name of the client and in the following page you'll have the option to select the already inserted client.

Regards,
Marco
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